This online course provides training and guidance to IPC leaders on investigating and managing complaints, legal issues and how to respond to media interest.

TOPICS COVERED

• Describe the process for effectively investigating and responding to a complaint.
• Explain the role of the Coroner’s court and what is expected of a witness.
• Understand how to prepare for an appearance in court and how to cope with the process.
• Explain how Duty of Candour applies to IPC.
• Describe IPC risk assessment and how to take a pragmatic approach.
• Explain how HCAI litigation costs are calculated and whether the data is an accurate reflection of the true cost.
• Understand how the media views medical stories, how to deal with interviews and how to avoid pitfalls.

WHO SHOULD ATTEND?

Leaders working in healthcare and IPC setting.

SPEAKERS

• Nick Deal, Barrister and trainer, Bond Solon Training
• Mairead Skally, Royal College of Surgeons in Ireland
• Elaine Cloutman-Green, Consultant Clinical Scientist (IPC) University College London
• Michelle Stafford, Head of Safety and Learning, NHS Resolution
• Ron Finlay, Trainer, Ron Finlay Communications

For more information, please contact: [email protected].